Human Factors and Non-Technical Skills

Unlock the power of human factors and non-technical skills to transform patient care and safety. This interactive workshop dives into the vital role these elements play in delivering exceptional healthcare. Participants will gain hands-on strategies to prevent errors, enhance teamwork, and improve decision-making in high-pressure clinical settings.

The course provides insights into how to leverage human factors principles to create safer and more effective healthcare environments. Through dynamic activities and expert guidance, attendees will develop essential skills to enhance communication, manage stress, and implement best practices for continuous quality improvement.

The primary aim of this workshop is to elevate participants’ expertise in human factors and non-technical skills crucial for high-quality healthcare. By mastering these principles, healthcare professionals will boost patient safety, refine team dynamics, and improve decision-making under pressure.

• Grasp the significance of human factors and non-technical skills in delivering high-quality and safe healthcare.
• Identify essential non-technical skills such as communication, teamwork, and situation awareness within clinical contexts.
• Recognise how internal factors (e.g., stress, fatigue) and external factors (e.g., workload, equipment design) impact clinical performance.
• Analyse risks and apply human factors principles to prevent errors and enhance safety.
• Implement techniques to improve situational awareness, effective communication, and handovers.
• Develop strategies for managing stress and making prompt, effective decisions in high-pressure situations.
• Evaluate and apply best practices to support ongoing quality improvement in healthcare settings.