Managing the Expectation Gap

Generational differences in your team are not a discipline problem, they are a communication gap. Nobody has given supervisors a strategy for that, so it gets handled as an attitude issue instead.

This session gives you practical tools to understand and bridge generational expectations, so your team works better together rather than around each other.

• Understand the generational differences shaping expectations within your medical team.
• Apply practical strategies to bridge expectation gaps between colleagues of different ages and stages.
• Facilitate compromises that improve team dynamics without compromising patient care.
• Improve communication and collaboration across a wide age range.
• Build a team culture where expectations are discussed rather than assumed.