Advanced Communication Skills Masterclass 2 Day Programme - Understanding and Challenging our own Professional Behaviours

This masterclass is designed for healthcare professionals aiming to elevate their communication skills and model exemplary professional behaviours in complex scenarios. Over two engaging days, led by a senior trainer from DoctorsTraining and supported by experienced medical education actors, participants will develop proficiency in handling challenging communication situations effectively and enhance their professional conduct.

Day 1 focuses on foundational skills and frameworks, providing participants with essential tools to manage high-pressure scenarios. On Day 2, the workshop shifts to targeted support in small group settings, where participants receive personalized feedback and practice to refine their communication skills and improve their own professional behaviours through intensive, scenario-based exercises.

The primary aim of this masterclass is to advance participants’ communication skills and professional behaviours.

• Understand the value of effective communication and professional conduct in complex situations.
• Identify and overcome barriers to effective communication while modelling professional behaviours.
• Apply communication frameworks and techniques for handling high-pressure scenarios.
• Practice active listening, questioning, reframing, and giving developmental feedback.
• Receive targeted support in small groups to address specific communication challenges and professional behaviour improvements.
• Engage in role-playing exercises to enhance skills in conflict resolution, feedback delivery, and managing complaints.
• Increase self-awareness for clearer and more compassionate communication and develop strategies for ongoing professional growth.