Difficult Conversations and Conflict Resolution
training programme for :
CONS/GP, SAS, PGDiT, LED / IMG, AHP
Course Length
GPC Frameworks
what does this course cover?
Difficult conversations do not wait for you to feel ready, and most doctors have never been given practical tools for managing them well.
Preparing, managing your own reaction, navigating resistance. Strategies that end a difficult conversation somewhere better than it started.
Learning outcomes:
- Develop techniques for effectively preparing for and initiating challenging discussions.
- Learn strategies to control your emotions and stay composed under pressure.
- Apply active listening skills to understand the other perspective.
- Address resistance constructively rather than letting a conversation stall.
- Build workplace relationships that are stronger, not weaker, after a hard conversation.
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