Communicate and Resolve: Mediation for Medical Professionals

This introductory workshop provides healthcare professionals with a fundamental understanding of mediation principles. Participants will explore basic conflict resolution techniques and learn how to apply these principles to improve communication and reduce misunderstandings in their everyday interactions.

Learn essential negotiation and active listening skills to manage and resolve conflicts effectively. The workshop introduces simple, practical tools for de-escalating tensions and fostering a co-operative environment without requiring formal mediator training.

The aim of this workshop is to provide participants with an introductory understanding of mediation principles, enabling them to apply these skills to enhance communication and resolve disputes in a professional setting.

• Understand the basic principles of mediation and conflict resolution.
• Apply simple negotiation and active listening techniques in daily interactions.
• Utilise practical tools to de-escalate conflicts and foster co-operation.
• Improve interpersonal communication to prevent and manage conflicts effectively.
• Develop a toolkit for handling disputes with empathy and understanding.