Communicate and Resolve: Mediation for Medical Professionals

Conflict shows up whether you are ready or not, a disagreement with a colleague, a tense chat with a family, friction in a team under pressure. Most doctors have never had formal training in resolving any of it.

Simple negotiation, active listening and de-escalation tools give you a way to resolve tension before it hardens into a formal complaint.

• Apply the basic principles of mediation to de-escalate a tense conversation before it becomes formal.
• Use negotiation and active listening techniques in everyday interactions with colleagues, patients, and families.
• Use practical tools to de-escalate conflict and build a cooperative working environment across your team.
• Improve interpersonal communication to prevent everyday misunderstandings turning into formal conflicts.
• Approach everyday disputes with a practical toolkit for handling them with empathy, without formal mediator training.