Advanced Communication Skills Masterclass – Modelling Professional Behaviours

This masterclass is tailored for healthcare professionals aiming to enhance their communication skills and model exemplary professional behaviours in complex situations. Led by a senior trainer from DoctorsTraining and supported by experienced medical education actors, participants will develop proficiency in handling challenging communication scenarios effectively through interactive exercises and expert guidance.

Participants will gain advanced skills in effective communication, including techniques to overcome barriers and improve interactions in high-pressure settings. The workshop covers frameworks for tackling communication challenges, practices for active listening and constructive feedback, and strategies for modelling professional behaviours that foster respect and well-being in the workplace.

The primary objective of this workshop is to advance healthcare professionals’ communication skills and professional behaviours. By focusing on practical applications and real-world scenarios, the workshop aims to enhance participants’ abilities to handle complex communication situations, ultimately contributing to a more respectful, safe, and effective work environment.

• Understand the value of effective communication and its role in professional conduct.
• Identify and overcome barriers to effective communication in high-pressure scenarios.
• Apply communication frameworks to address various communication challenges.
• Practice advanced techniques such as active listening, questioning, reframing, and receive developmental feedback.
• Model professional behaviours that promote respect, safety, and well-being in the workplace.
• Develop an individualised plan to integrate new skills and behaviours into everyday practice.