Advanced Communication Skills Masterclass – Modelling Professional Behaviours

A colleague raises their voice in front of the team, a family accuses you of not listening, a junior misses the same point twice. Everyone watches how you handle it.

Six hours with a senior trainer and medical education actors, working through frameworks for the conversations that go wrong, active listening, constructive feedback and the behaviours that hold respect in a team.

• Name the barriers that derail communication under pressure, from time and hierarchy to assumption, and spot them while a conversation is still recoverable.
• Apply communication frameworks to conflict, complaints and the conversations you would rather postpone.
• Practise active listening, questioning and reframing, and receive developmental feedback without defending your position.
• Model behaviours that hold respect and protect wellbeing when the team is stretched and the situation has no clean answer.
• Build an individual plan to carry new behaviours into everyday practice, tested with medical education actors first.