Personal and Professional Effectiveness – Managing Difficult Conversations

Summary of workshop 

This course is designed to equip healthcare professionals with the skills to handle difficult conversations in the workplace. By learning effective communication strategies, participants will feel more confident in managing challenging situations and fostering positive outcomes.

What will be covered? 
  • Understand the importance of preparing for a difficult conversation
  • Develop strategies to manage emotions in difficult conversations
  • Identify and practice active listening skills to facilitate effective communication
  • Learn to ask effective questions and give feedback
  • Explore techniques for handling resistance and defensiveness
  • Develop skills in assertive communication to effectively manage challenging conversations and achieve positive outcomes
  • Reflect on personal communication style and identify areas for improvement

By the end of this course, participants will have a better understanding of their personal communication style and be able to identify areas for improvement. They will feel more equipped to handle challenging conversations in the workplace and foster positive relationships with colleagues and patients alike.

This course is ideal for:

Postgraduate doctors, SAS, local employed doctors, consultants, and allied healthcare professionals 

Learning Outcomes are amended for the three hour session.